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FAQ

1. Who is Natalie?

Natalie is all about style. Fabulous fashion items available to you 24/7 from the comfort of your own home. It's exclusive leading designer ranges you can mix and match to create your own look.

2. How do I order?

Ordering with Natalie is quick and simple:
Online visit www.justnatlie.com and start shopping.
You will need your account and email details to complete your order. If you do not have a Natalie account already set up, follow the simple step-by-step instructions to do so.


3. The item I want has sold out. Will you get any more in?

Sometimes the demand for a product is greater than we expected, so it sells out temporarily. When this happens, our buyers will do their best to arrange for further deliveries to meet demand. Our automatic stock check facility will show you when further stock is due in. if an item displays the 'temporarily out of stock' message, check our site regularly for stock updates.


4. What happens once I place my order online?

When you submit an order to us on our website you will receive a confirmation e-mail to advise you that we are processing your order. This e-mail does not constitute acceptance of your order by us.

Your order will be accepted by us, and a contract formed, when we dispatch the goods to you.

If you are unsure, or have any further queries you can contact customer Services by email

Before you contact our support department please see if your question is among our most frequently asked questions. If you can't find the information that you require you can contact us directly.

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